Privacy Policy

Louisville Black Car Service LLC Effective Date: August 11, 2026

Note before publishing: This document is a starting template based on the information available about your business and typical practices for a local transportation company. It is not legal advice. Please have a licensed attorney review this policy before publishing it, and fill in or correct any bracketed placeholders below with your actual practices and vendors.

1. INTRODUCTION

Louisville Black Car Service LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have, when you visit our website at louisvilleblackcarservice.com or use our transportation services.

By using our website or booking a ride with us, you agree to the practices described in this policy.

2. INFORMATION WE COLLECT

We may collect the following types of information:

Information you provide directly:

• Name, phone number, and email address
• Pickup and drop-off locations, date, and time of service
• Flight information, when relevant to airport transportation
• Payment information, processed through our secure booking and payment provider
• Any messages or details you submit through our contact form or booking form
• Information you provide when contacting our dispatch team by phone

Information collected automatically:

• IP address, browser type, and device information
• Pages visited, time spent on our website, and referring website, collected through standard website analytics tools
• Approximate location, only if your browser or device provides it to us

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Schedule, confirm, and provide transportation services
• Communicate with you about your reservation, including confirmations, updates, and flight tracking
• Process payments securely through our third-party payment processor
• Respond to inquiries submitted through our contact form
• Improve our website, services, and customer experience
• Comply with legal obligations and protect the safety and security of our clients and chauffeurs

We do not sell your personal information to third parties.

4. HOW WE SHARE YOUR INFORMATION

We may share your information with:

• Payment processors, to securely process transactions
• Our booking and reservation software providers, to manage and confirm reservations
• Our chauffeurs, limited to the information needed to complete your trip, such as your name, pickup location, and contact number
• Law enforcement or government authorities, when required by law
• A successor entity, in the event of a merger, acquisition, or sale of business assets

We do not share your personal information with third parties for their own marketing purposes.

5. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve functionality. Our website also loads certain third-party resources to operate properly, including web fonts, icon libraries, and interactive map tiles used to display our service area. These providers may receive standard technical information, such as your IP address, as part of delivering these resources.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of our website, including our online booking form.

6. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards to protect your personal information. Payment information is processed through a secure, PCI-compliant third-party payment provider, and we do not store full payment card numbers on our own systems. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining business and tax records, unless a longer retention period is required or permitted by law.

8. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal and business record-keeping requirements
• Opt out of marketing communications, if applicable

To exercise any of these rights, contact us using the information in Section 11.

9. CHILDREN’S PRIVACY

Our services are intended for adults and are not directed at children. We do not knowingly collect personal information from children under 13.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. We encourage you to review this policy periodically.

11. CONTACT US

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Louisville Black Car Service LLC 10204 Landwood Dr Louisville, KY 40291 Phone: (502) 800-4788