Cancellation Policy

Louisville Black Car Service LLC Effective Date: August 11, 2026

At Louisville Black Car Service LLC, we plan every reservation around your schedule, from tracking flights to preparing your vehicle in advance. Because we hold that time and vehicle exclusively for you, we ask for advance notice if your plans change.

1. STANDARD CANCELLATIONS

• Cancellations made 48 hours or more before your scheduled pickup time are eligible for a full refund.
• Cancellations made less than 48 hours before your scheduled pickup time are not eligible for a refund.

To cancel a reservation, call our dispatch team at (502) 800-4788 as soon as you know your plans have changed. Cancellations are only confirmed once you have spoken with our team or received written confirmation from us.

2. AIRPORT PICKUP TIMING

We track every flight in real time, so your chauffeur is ready close to the terminal, even if your flight is delayed. This means you do not need to cancel or rebook if your flight time changes, your chauffeur will already be adjusting to meet your updated arrival.

If more than 30 minutes pass after your flight lands before you reach your vehicle, an additional hour is billed at $125. This helps cover the extended wait time held exclusively for your reservation.

3. GATE MEET SERVICE

Curbside pickup is included as our standard airport service. If you request gate meet service, where your chauffeur waits inside the terminal with a name sign, an additional $40 fee applies to cover parking and extra wait time. This fee applies whether or not the reservation is later cancelled within the standard cancellation window described above.

4. CHANGES TO YOUR RESERVATION

If you need to change your pickup time, location, or vehicle rather than cancel entirely, call us as soon as possible. We will do everything we can to accommodate the change. Changes made with less than 48 hours notice may be subject to availability and, in some cases, the same terms as a late cancellation if the original reservation cannot be reassigned.

5. NO-SHOWS

If you are not present at the agreed pickup location within a reasonable wait time and do not respond to attempts by your chauffeur or our dispatch team to reach you, the reservation may be treated as a no-show and is not eligible for a refund.

6. HOW TO CANCEL OR MAKE CHANGES

Phone: (502) 800-4788 Available 24 hours a day, 7 days a week

We recommend calling rather than emailing or messaging when you need to cancel or change a reservation close to your scheduled pickup time, since phone requests are confirmed immediately by our dispatch team.